Following a customer presentation gone south, have you ever found yourself saying things like, “They took me the wrong way,” or “They just didn’t understand what I was trying to say,” or “They didn’t get it,” or “The misinterpreted what I was meaning to say,” or “They were looking at it from the wrong perspective,” [...]
NLP gives us the tools to understand people differently. The premise of Perceptual Positions is to develop the flexibility to consider a situation or customer interface from the perspective of self (1st position), another person involved (2nd position) or from a neutral, objective, detached point of view (3rd position; like “a fly on the wall”).
When I [...]
This is a great video of Jeff Bezos (Founder of Amazon.com) discussing what he values as important in business chunking it up as “Everything he knows.” This list, as he says is short, includes 1) obsess over customers, 2) invent, 3) think long term, and 4) it’s always day one.
Practice your NLP modeling skills by [...]
While the concept of change blindness suggests we can’t pay attention to everything and all details, we can pay attention to more.
More meaning, what’s in front of you that means something of value in interpreting, understanding, and reading them.
NLP encourages us to pay attention to more and form (calibrate) meaning from what we hear, see [...]
There really isn’t just one governing body with a universal list of established competencies that one has to demonstrate in order to “earn certification” in NLP. There are several certifying organizations and they all have their own criteria for “NLP” certification.
This means there are many different levels of “NLP Practitioners” out there claiming different levels [...]
NLP places a lot of emphasis on values. Although the process of eliciting values is relatively simple, it does require some verbal dexterity to do it well, with rapport and grace.
When you are trying to uncover and reach people at deeper levels, rapport is required and maintaining rapport during “tough questions” is sometimes not the [...]
